Blog
A Chapter from the Making of the dataforest Cloud
From a nine-year-old idea through missed deadlines to launch day on January 9, 2026 - how the dataforest Cloud came to be.
Post-mortem: Network outage on 23.10.2025
At 1:33 p.m. on 23.10.2025, there was an almost complete failure of the dataforest network. At 2:01 p.m., connectivity was restored. The cause was a bug in the operating system of our aggregation switches. We have developed extensive measures to prevent such an outage from happening again, which relates not only to the core cause but also to fundamental changes: Because a software bug should not have caused such an impact at this point, and there is therefore a need for improvement, which we explain in this article.
New dataforest hotline
In times when more and more companies rely on AI agents and make it as difficult as possible for their customers to talk to real people, personal contact remains an indispensable part of our support — especially by telephone. We have used the upcoming conversion of our telephone system as a welcome opportunity to completely rethink our telephone availability and to equip it with modern technologies.
